City Policy

City of Guelph offering transit refunds to all bus pass holders

Press release

The City of Guelph is offering refunds to all bus pass holders as a result of the lockout of Guelph Transit’s union employees and suspension of transit services.

Refunds for both regular and affordable bus passes will begin at 8:30 a.m. on Wednesday, July 23, 2014 at the following four City locations:
o City Hall

o Evergreen Seniors Community Centre

o Victoria Road Recreation Centre

o West End Community Centre

To receive their refund, pass holders have two options:

Option A: Hand in their July 2014 pass in exchange for receiving a refund for 50% of its value. The refund will be paid to the customer in the same form of payment as the original pass purchase. If the customer originally paid by cheque, they will receive a cash refund.

Option B: Hand in their July 2014 pass in exchange for using 50% of its value as payment toward a future month’s pass purchase. Must be used before the end of 2014.

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