Customer sERVICE

ServiceGuelph to stay open later on Thursdays

Starting on January 2, the ServiceGuelph counter located on the main floor of City Hall will be staying open later on Thursdays.

The extended service hours, 8:30 a.m. to 7 p.m., are part of a six-month pilot program to measure customer walk-in traffic as well as the type of City Hall services residents would like offered after hours.

“By extending our ServiceGuelph hours we hope to offer residents a more convenient alternative to paying for the most popular City services outside of regular City hall business hours,” says Markham Wismer, supervisor of ServiceGuelph.

Between 4:30 and 7 p.m. on Thursdays, ServiceGuelph will offer the following payments/transactions: marriage licenses, dog tags, payments for parking tickets, property tax bills, or business licence renewals, purchase of bulky item/cart exchange tickets, transit ticket and pass sales, as well as recreation lesson and program registrations.

The City is reallocating existing staff to cover the evening hours, so no additional wages or overtime will be used. The pilot will end on Thursday, June 26.

For more information about ServiceGuelph, including a list of service available at its City Hall location, visit

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