Guelph, Ont., June 19, 2020 – The City is set to open a few facilities over the next few weeks with measures in place to prevent the spread of COVID-19. Recreation centres, libraries, museums remain closed to the public until the City can meet guidelines from Wellington-Dufferin-Guelph Public Health. Anyone with COVID-19 symptoms (fever, cough, difficulty […]
Category: Customer sERVICE
Customer service in the construction industry
Previous to being elected to Guelph City Council in 2006, I worked as both a site supervisor and project manager in the Industrial/Commercial/Institutional (ICI) Construction industry. Our clients included the Municipalities of Peel and Halton and the Universities of Toronto, York, Ryerson and Guelph. While I continue to learn more about ICI Construction, the one strength […]
City launches online service request portal
A new online service request portal is now available on guelph.ca, making it quick and easy for residents to report fallen tree branches, potholes and potential bylaw infractions, and make requests for overnight parking exemptions, tree replacement, and a number of other City services. The new How can we help you? portal provides residents with […]
Twitter Praise for @GuelphTransit customer service
Acknowledging great customer service from our Guelph Transit Operators. Well done folks. ian 2014-02-07 Twitter Praise for Guelph Transit
ServiceGuelph to stay open later on Thursdays
Starting on January 2, the ServiceGuelph counter located on the main floor of City Hall will be staying open later on Thursdays. The extended service hours, 8:30 a.m. to 7 p.m., are part of a six-month pilot program to measure customer walk-in traffic as well as the type of City Hall services residents would like […]
General Manager – Guelph Transit
Staff memo with my editorial emphasis. It is with great pleasure that I announce the appointment of Phil Meagher to the position of General Manager, Guelph Transit. As you are aware, Phil has been serving in an acting capacity since early August. During this period, Phil has demonstrated his skill and ability to lead Guelph […]
CLEAN- UP DAY- "COPPER"
Comments from the film company following the shoot (or hangin’) in Goldie Mill and Riverside Park. Well, we were all overwhelmed at the fabulous co-operation given to us by the City of Guelph during our film activity which finishes today by 5pm. Now, starting with the Parks Dept…M. your staff went beyond the call, to help us […]
Notification of Filming – BBC America: Copper
This is to inform you of a film shoot happening in, or close to, your ward on Friday May 3, 2013. The production company Cineflix will be filming a scene for the TV series “Copper” at the Goldie Mill Park with set up beginning on May 2 and tear down on May 6. Actual filming […]
an input
This email was sent to Planning Staff I am an architectural designer living in Guelph and I have been working with the City of Guelph staff for over 10 years now. There are always lots of people I deal with criticizing but not enough complimenting the work the city hall staff is providing. This is […]
Accolades from Target; 175 Stone Road West
A fantastic perspective from beyond our little borders. Sometimes we need to hear from others how good we can be. Customer service excellence. Thought I would share some comments I received today from Target’s HQ in Minneapolis. Guelph is one the first stores to open in Canada and has been used as a test site for the […]